https://www.arserv.com/our-history daily 0.75 2020-01-08 https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1518586102156-66EPMUAJWL1ZAKWFCM75/Years-1.jpg Our History - 1915 Armstrong System founded by F.E. Armstrong. Name later changed to Mobile Adjustment Service. https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1518586102156-66EPMUAJWL1ZAKWFCM75/Years-1.jpg Our History - 1915 Armstrong System founded by F.E. Armstrong. Name later changed to Mobile Adjustment Service. https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1518586376131-YFHW2IQGHA7UY8CBXWBD/Years2.jpg Our History - 1973 Nationwide growth prompted the company to change the name from Mobile Adjustment Service to Armstrong & Associates. https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1518586376029-R39HE64GM3NYQ7RMM5DV/Years3.jpg Our History - 1975 Pro Data Systems, a healthcare data processing division, started as a division of Armstrong & Associates. https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1518586375927-6CAA0YLOK38KVYBGTJFL/Years4.jpg Our History - 1992 Law Office of Gordon G Armstrong, III became legal counsel to Armstrong & Associates. Gordon is 4th generation in the family business. https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1518586375823-LKPQE2IXY2UQ2ONC2ETW/Years5.jpg Our History - 1997 CARE Professional Services formed as extended business office division of Armstrong & Associates. https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1518586375728-QPVWPF7AG2ETMOW7NGRZ/Years6.jpg Our History - 1998 Explosive growth of Pro Data (well over 200 employees) results in buy out of Pro Data by Vencor, a specialized hospital chain that purchased The Hillhaven Corporation in 1995. https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1518586375628-M4S0OCSQKX018F31UL5J/Years7.jpg Our History - 2002 CARE Professional Services expands mail production center. https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1578342703418-52DMXQ1RC604A2SZ6LLQ/Years7.jpg Our History - 2015 Armstrong & Associates celebrates its centennial anniversary. https://www.arserv.com/blog daily 0.75 2025-03-12 https://www.arserv.com/blog/2024/10/24/-celebrating-national-patient-accounts-management-week-with-a-trusted-partner- monthly 0.5 2024-10-24 https://www.arserv.com/blog/2024/1/25/holiday-food-drive monthly 0.5 2024-01-25 https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/e4fee98e-2dd7-4e3f-a0c9-d03f1ec9368b/IMG_7012.jpeg Armstrong & Associates - Holiday Food Drive - Make it stand out Armstrong and Associates HR Administrator Nicole Smith with One Meal Mobile staff https://www.arserv.com/blog/2023/11/17/does-your-organization-need-a-technology-review monthly 0.5 2023-11-17 https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/72a2a89e-5a2e-4615-9f3c-9de385632199/TDW+Webinar+202311.png Armstrong & Associates - Does your Organization need a Technology Review? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.arserv.com/blog/2023/11/17/armstrong-sponsors-ochsner-health-moonlight-and-miracles-gala monthly 0.5 2023-11-17 https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/737a3307-efd8-4514-ac54-ac29ac26c93e/Ochsner+MandM+2023.jpg Armstrong & Associates - Armstrong Sponsors Ochsner Health Moonlight and Miracles Gala - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/5db081f6-2c23-47aa-ad9e-544f88fa149c/Ochsner+MandM+20232.jpg Armstrong & Associates - Armstrong Sponsors Ochsner Health Moonlight and Miracles Gala - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.arserv.com/blog/2023/9/8/talking-data-analytics-with-dale monthly 0.5 2023-09-08 https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/9bd5de3a-a4ca-4f2b-8ad7-7bd3d32009a0/Screenshot+2023-09-08+084303.jpg Armstrong & Associates - Talking Data Analytics with Dale - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.arserv.com/blog/2023/2/10/mardi-on monthly 0.5 2023-02-17 https://www.arserv.com/blog/2023/2/22/ochsners-healths-moonlight-and-miracles-gala monthly 0.5 2023-02-22 https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/3575734d-1583-4e79-bdab-25a98871d0b3/52517117066_a4d38437d9_c.jpg Armstrong & Associates - Ochsner's Health's Moonlight and Miracles Gala - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.arserv.com/blog/2022/10/20/national-patient-account-management-week-with-infirmary-health monthly 0.5 2022-10-27 https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/d293b409-f6d9-4c15-8b90-ac45301ab69b/IHS+Patient+Acts+2.jpg Armstrong & Associates - National Patient Account Management Week with Infirmary Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/a928d313-5876-494e-955f-f0f88d1ecd61/20221019_120038.jpg Armstrong & Associates - National Patient Account Management Week with Infirmary Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/0e12b9f8-6506-4efe-879f-8f1b274e11f7/20221019_123525.jpg Armstrong & Associates - National Patient Account Management Week with Infirmary Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/96bfed36-5930-46ab-aff6-c7a39e92e2d1/IHS+Patient+Acts.jpg Armstrong & Associates - National Patient Account Management Week with Infirmary Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.arserv.com/blog/2022/10/usa-healths-a-night-honoring-healers monthly 0.5 2022-10-20 https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/400407a1-36df-43ce-9eb2-f08e310ac3a0/2022+a+night+honoring+healers.jpg Armstrong & Associates - USA Health's A Night Honoring Healers - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.arserv.com/blog/2022/10/17/k91ths7eyvv23k06a7mmxyvh4fbar3-hbtdl monthly 0.5 2022-10-17 https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1666021645989-0HDELW0BJ0PYGZFQMTH5/Fostering+Together+Halloween.jpg Armstrong & Associates - Service for Spooky Season (Copy) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/aef37221-abc0-4260-9aaf-4a6bb617e1c3/FTGC+Halloween.jpg Armstrong & Associates - Service for Spooky Season (Copy) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.arserv.com/blog/2022/10/27/employee-appreciation-dinner monthly 0.5 2022-10-27 https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/2b9403a8-6cae-454e-9388-6f8a2f718b59/IMG_0101.jpg Armstrong & Associates - Employee Appreciation Dinner - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/e9a72a33-1892-495c-8785-e92dd8881787/IMG_0040.jpg Armstrong & Associates - Employee Appreciation Dinner - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/f45e0b13-f479-4192-a9b4-3874568122ed/F7_183_2961023_3636178174_3.jpg Armstrong & Associates - Employee Appreciation Dinner - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/e8e3472d-6031-4e33-8647-4fa7aa999d83/IMG_0031.jpg Armstrong & Associates - Employee Appreciation Dinner - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/34119ccb-f4db-4aac-8ac7-22b9f463ee14/IMG_0068.jpg Armstrong & Associates - Employee Appreciation Dinner - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/021a5568-3963-4ae0-b5b9-17edfc64d9ba/IMG_0029.jpg Armstrong & Associates - Employee Appreciation Dinner - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/0855edef-dd42-4872-a631-3b9231bb0277/IMG_0066.jpg Armstrong & Associates - Employee Appreciation Dinner - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.arserv.com/blog/2022/8/12/summer-service monthly 0.5 2022-10-27 https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1660338499527-SUESDPZCKJIBL3ENZ347/Summer+Service+Project.jpg Armstrong & Associates - Summer Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.arserv.com/blog/2022/6/9/getting-to-know-our-vice-president-dale-watts monthly 0.5 2022-06-09 https://www.arserv.com/blog/2022/3/28/armstrong-service-project monthly 0.5 2022-04-11 https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/2a18f253-0f0b-42be-be93-f01d3338144e/FTGG.jpg Armstrong & Associates - Armstrong Service Project - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.arserv.com/blog/2022/3/8/national-employee-appreciation-day monthly 0.5 2022-08-12 https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/f2f39991-b093-4201-a773-304471b89da4/anna+lisa+ice+cream+social.jpg Armstrong & Associates - National Employee Appreciation Day - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.arserv.com/blog/2022/3/8/armstrong-and-associates-celebrates-107-years monthly 0.5 2022-03-08 https://www.arserv.com/blog/2021/6/21/court-of-appeals-decision-rocks-collection-industry monthly 0.5 2021-06-21 https://www.arserv.com/blog/category/HIPAA monthly 0.5 https://www.arserv.com/blog/tag/Ice+Cream monthly 0.5 https://www.arserv.com/blog/tag/Battle+House+Hotel monthly 0.5 https://www.arserv.com/blog/tag/data monthly 0.5 https://www.arserv.com/blog/tag/Appreciation monthly 0.5 https://www.arserv.com/blog/tag/Celebration monthly 0.5 https://www.arserv.com/blog/tag/HealthcareIT monthly 0.5 https://www.arserv.com/blog/tag/Healthcare+Finance monthly 0.5 https://www.arserv.com/blog/tag/Alabama monthly 0.5 https://www.arserv.com/blog/tag/Armstrong+and+Associates monthly 0.5 https://www.arserv.com/blog/tag/ARM+Industry monthly 0.5 https://www.arserv.com/blog/tag/Debt+Collection+Support monthly 0.5 https://www.arserv.com/blog/tag/analytics monthly 0.5 https://www.arserv.com/blog/tag/AccountsRecovery monthly 0.5 https://www.arserv.com/blog/tag/Tech monthly 0.5 https://www.arserv.com/blog/tag/Technology monthly 0.5 https://www.arserv.com/blog/tag/MoonlightandMiracles monthly 0.5 https://www.arserv.com/blog/tag/National+Patient+Accounts+Management+Week monthly 0.5 https://www.arserv.com/blog/tag/11th+Circuit monthly 0.5 https://www.arserv.com/blog/tag/Collections monthly 0.5 https://www.arserv.com/blog/tag/HospitalsandHealthcare monthly 0.5 https://www.arserv.com/blog/tag/Partnerships+in+Healthcare monthly 0.5 https://www.arserv.com/blog/tag/Infirmary+Health monthly 0.5 https://www.arserv.com/blog/tag/Dale+Watts monthly 0.5 https://www.arserv.com/blog/tag/mobile monthly 0.5 https://www.arserv.com/blog/tag/IT monthly 0.5 https://www.arserv.com/blog/tag/Mobile monthly 0.5 https://www.arserv.com/blog/tag/Centennial monthly 0.5 https://www.arserv.com/blog/tag/Mardi+Gras monthly 0.5 https://www.arserv.com/blog/tag/Moonpie monthly 0.5 https://www.arserv.com/blog/tag/HFMA monthly 0.5 https://www.arserv.com/blog/tag/Employee monthly 0.5 https://www.arserv.com/blog/tag/HealthcareHeroes monthly 0.5 https://www.arserv.com/blog/tag/service monthly 0.5 https://www.arserv.com/blog/tag/Patient+Accounts+Week monthly 0.5 https://www.arserv.com/blog/tag/Accounts+Receivables+Management monthly 0.5 https://www.arserv.com/blog/tag/mobilemardigras monthly 0.5 https://www.arserv.com/blog/tag/Healthcare monthly 0.5 https://www.arserv.com/blog/tag/National+Employee+Appreciation+DAy monthly 0.5 https://www.arserv.com/blog/tag/ARM monthly 0.5 https://www.arserv.com/blog/tag/communityoutreach monthly 0.5 https://www.arserv.com/leadership-main daily 0.75 2024-04-03 https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1578432857733-Q0AOUKQLX01DKU7ENJZB/image-asset.jpeg Leadership (Main) - Jerry Arnold PRESIDENT Jerry is a 1973 graduate of the University of South Alabama with a degree in finance. He has been employed with Armstrong and Associates since 1970 holding all positions from computer operator to collector to his current position of President. He has been the President of Armstrong and Associates since 1997. Jerry was awarded the HFMA Follmer Bronze Award in 1994. https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1578432857733-Q0AOUKQLX01DKU7ENJZB/image-asset.jpeg Leadership (Main) - Jerry Arnold PRESIDENT Jerry is a 1973 graduate of the University of South Alabama with a degree in finance. He has been employed with Armstrong and Associates since 1970 holding all positions from computer operator to collector to his current position of President. He has been the President of Armstrong and Associates since 1997. Jerry was awarded the HFMA Follmer Bronze Award in 1994. https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1578433480952-SU72JT2DHKT3U3WJ4Y6J/351_10B_2961023_3509439141_6.jpg Leadership (Main) - Gordon Armstrong ATTORNEY Gordon earned a BA from the University of Alabama in 1986 and his JD from the University of Alabama School of Law in 1989. He is admitted to practice in the state of Alabama, the US District Court for the Southern, Middle and Northern Districts of Alabama, the US Court of Appeals for the Eleventh Circuit, and the US Supreme Court. In his diverse practice, Gordon has a heavy concentration in Healthcare Law and is a member of numerous local, state, and national organizations including the American Collectors Association and HFMA. He has an extensive background in collection law and routinely battles insurance companies, enforces statutory hospital liens, and files collection suits. He also serves as a Special Judge in the District Court of Mobile County. https://static1.squarespace.com/static/5a7b645bd55b416e7a7b8c94/5e14f8c7383be0638df34c83/5e14f8d0101b40334e6e2d90/1578432720328/ Leadership (Main) https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1578512933211-Y1SCE9UG1IJS6T49YHM9/IMG_0179.JPEG Leadership (Main) - Dale Watts PRESIDENT After completing a degree in Physics, Dale earned a Master of Science in Computer and Information Sciences from the University of South Alabama. He has over 25 years experience in varied aspects of the Accounts Receivable management field working in hospital patient accounts and hospital information systems. He developed numerous programs that reduced key strokes, improved the flow and acceptance of data and improved overall operational efficiency. His experience in the bad debt collections industry encompasses national and regional firms. Dale was on the Board of Directors for Lifelines Counseling which offers credit counseling, rape crisis counseling, and family counseling. https://www.arserv.com/leadership-2 daily 0.75 2025-10-27 https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1569264081014-6BKLR1U6LL43UYHM34NK/2FD_32A_2961023_3509440049_6.jpg Leadership 2 https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1569264081014-6BKLR1U6LL43UYHM34NK/2FD_32A_2961023_3509440049_6.jpg Leadership 2 - Anna A. Sharpe DIRECTOR OF BUSINESS DEVELOPMENT Anna holds a Bachelor of Science degree from the University of South Alabama and leads efforts in business development, client onboarding, and contract implementation. As the primary point of contact for clients, she ensures seamless service delivery and lasting partnerships through strategic engagement and operational oversight. Anna is an active leader in the Alabama chapter of the Healthcare Financial Management Association, currently serving on the Board as Sponsorship Chair. She earned her CPAR certification in 2014. In 2024, Anna was honored with the Chapter’s President’s Award for exemplary service and received the Follmer Bronze Merit Award for sustained contributions. That same year, she was selected by ACA International for its inaugural Emerging Leaders Cohort, a national program recognizing rising professionals in the accounts receivable and credit management industries. https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1629809896096-RNE0UR59RAC0M68IYCAN/Armstrong-Headshots-EMG25405.jpg Leadership 2 - Anna Lisa Tessier DIRECTOR OF OPERATIONS Anna Lisa is a graduate of Spring Hill College and holds an MBA with a concentration in Marketing from Southeastern Louisiana University. She has been with Armstrong and Associates for over 12 years, overseeing vendor relations, managing support staff, and directing daily operations. Her role focuses on operational efficiency, system functionality, and strong vendor partnerships. As the primary liaison for vendors, Anna Lisa ensures timely receipt and processing of files while providing guidance to support staff to maintain smooth account progression through all stages of the collection process. She conducts detailed data reviews to identify workflow improvements, verify timely task completion, and ensure accounts are actively managed and resolved. By maintaining system reliability, addressing operational challenges proactively, and fostering accountability, Anna Lisa ensures that client expectations and internal performance standards are consistently met. Outside of work, she is actively involved with Make-A-Wish Alabama, where she helps raise funds annually to support the organization’s mission https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1569264104208-NEWYYC0GV49W4G9U7R7N/10C_28A_2961023_3509436242_6.jpg Leadership 2 - Tiara J. DiSerafino COLLECTIONS MANAGER Upon joining Armstrong and Associates, Tiara’s role was that of Compliance Q/A Manager. She later accepted the responsibilities and title of Collections Manager. Prior to joining Armstrong and Associates, Tiara was Customer Service Director for a debt relief agency where she acquired over 10 years of management experience in the Customer Service industry. Tiara has a strong understanding of environmental logistics coupled with uncommon communication skills and has provided a high level of customer and employee satisfaction. Tiara studied Graphic Design and CAD (Computer Aided Drafting) at University West Florida from 2001-2003. https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1569264178950-ILYOOE7XTINBJGT9BB8Q/2CE_1DF_2961023_3509437936_6.jpg Leadership 2 - Nikki Leland-Battiste QUALITY CONTROL SPECIALIST Nikki provides support to the Collections Manager and overall guidance and stability to the collections department with a special emphasis on the Client Specialists and A-Team. Nikki is cross trained in multiple departments within Armstrong & Associates. Nikki has a Never Quit Attitude and pushes her Team Members to share this view. Nikki studied Business Administration at Southeast College of Technology in Mobile, Alabama. https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1693946177777-EE7KLTPUFS3MDKCO2NWG/IMG_0597.jpg Leadership 2 - Gwendolyn Guy LEGAL SUPERVISOR Gwendolyn has a bachelor’s degree in business administration from Dallas Baptist University. Her focus is coaching and developing team members. She is inspired each day with new opportunities to grow and assist others. She employs a wealth of knowledge from previous management positions with Xerox, Hertz, and Check into Cash to assist her to work through problems daily to reach a suitable solution. She is a member of Nazaree Full Gospel Church and her hobbies include reading, watching TCM movies, playing video games, and baking. She enjoys spending time with friends and family, especially her four-year-old great niece. https://www.arserv.com/home daily 1.0 2026-03-20 https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1730476310202-1985L3OBN08NWQ3TG4P4/CustomHandler.jpeg Debt Collection for the Healthcare Industry since 1915 https://www.arserv.com/technology daily 0.75 2025-03-12 https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1578343512074-9YQCNVKIPEWVL164RBM4/Armstrong-Associates-EMG29445-SMALLER.jpg Armstrong & Associates https://www.arserv.com/services daily 0.75 2025-02-27 https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1578340113839-W1FWTANXUIQSI76TD5EM/126_2F2_2961023_3544438064_6.jpg Armstrong & Associates https://www.arserv.com/compliance daily 0.75 2024-12-04 https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1569264750174-7E1949HF1YKDQ3H8HMXN/321_1C1_2961023_3544435455_6.jpg Armstrong & Associates https://www.arserv.com/faq daily 0.75 2018-02-14 https://www.arserv.com/about-us5up daily 0.75 2024-04-03 https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1569262642470-KEN4CRVKOAJYHLY3UNPN/367_FD_2961023_3544427584_6.jpg About https://www.arserv.com/contact daily 0.75 2026-03-20 https://images.squarespace-cdn.com/content/v1/5a7b645bd55b416e7a7b8c94/1569264848563-P93SR3VQEFJMYX2YUMWJ/1DF_AE_2961023_3509439599_6.jpg Armstrong & Associates https://www.arserv.com/privacy-policy daily 0.75 2024-12-04 https://www.arserv.com/optin-for-texting daily 0.75 2024-12-04 https://www.arserv.com/terms-and-conditions-1 daily 0.75 2024-12-04