Armstrong & Associates
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About

Experience. Passion. Innovation.

Over 100 Years of Armstrong & Associates
1915

Armstrong System founded by F.E. Armstrong.  Name later changed to Mobile Adjustment Service.

1973

Nationwide growth prompted the company to change the name from Mobile Adjustment Service to Armstrong & Associates.

1975

Pro Data Systems, a healthcare data processing division, started as a division of Armstrong & Associates.

1992

Law Office of Gordon G Armstrong, III became legal counsel to Armstrong & Associates.  Gordon is 4th generation in the family business.

1997

CARE Professional Services formed as extended business office division of Armstrong & Associates.

1998

Explosive growth of Pro Data (well over 200 employees) results in buy out of Pro Data by Vencor, a specialized hospital chain that purchased The Hillhaven Corporation in 1995.

2002

CARE Professional Services expands mail production center.

2015

Armstrong & Associates celebrates its centennial anniversary.

 

We act as an extension of your efforts to drive recoveries while promoting your facility.

 

Our focus is 100% healthcare collections.
small physician practice to large hospital systems.

 

Leadership

 
Leadership (Main)
Gordon Armstrong
Gordon Armstrong

ATTORNEY

Gordon earned a BA from the University of Alabama in 1986 and his JD from the University of Alabama School of Law in 1989. He is admitted to practice in the state of Alabama, the US District Court for the Southern, Middle and Northern Districts of Alabama, the US Court of Appeals for the Eleventh Circuit, and the US Supreme Court. In his diverse practice, Gordon has a heavy concentration in Healthcare Law and is a member of numerous local, state, and national organizations including the American Collectors Association and HFMA. He has an extensive background in collection law and routinely battles insurance companies, enforces statutory hospital liens, and files collection suits. He also serves as a Special Judge in the District Court of Mobile County.

Dale Watts
Dale Watts

PRESIDENT

After completing a degree in Physics, Dale earned a Master of Science in Computer and Information Sciences from the University of South Alabama. He has over 25 years experience in varied aspects of the Accounts Receivable management field working in hospital patient accounts and hospital information systems. He developed numerous programs that reduced key strokes, improved the flow and acceptance of data and improved overall operational efficiency. His experience in the bad debt collections industry encompasses national and regional firms. Dale was on the Board of Directors for Lifelines Counseling which offers credit counseling, rape crisis counseling, and family counseling.

Featured
Anna A. Sharpe
Anna A. Sharpe

DIRECTOR OF BUSINESS DEVELOPMENT

Anna received a Bachelor of Science degree from the University of South Alabama.  She is responsible for the procurement of new business, implementing and managing client contracts, and is the face-to-face contact for clients.  Anna is an active member of Alabama Healthcare Financial Management Association; she has served as VP of Sponsorship and in multiple Committee Chairs for her Chapter.  In 2014, Anna completed certification for Alabama HFMA’s CPAR (Certified Patient Accounts Representative) program.  

Anna Lisa Tessier
Anna Lisa Tessier

DIRECTOR OF OPERATIONS

Anna Lisa is a graduate of Spring Hill College and completed her Master's in Business Administration with a concentration in Marketing from Southeastern Louisiana University. As Director of Operations for Armstrong and Associates, Anna Lisa is supervisor of client liaisons and trust accounting. She is an integral part of IT technical support, handles monthly and weekly statement cycles, as well as communicates daily with our clients to answer procedural questions.

Tiara J. DiSerafino
Tiara J. DiSerafino

COLLECTIONS MANAGER

Upon joining Armstrong and Associates, Tiara’s role was that of Compliance Q/A Manager.  She later accepted the responsibilities and title of Collections Manager.  

Prior to joining Armstrong and Associates, Tiara was Customer Service Director for a debt relief agency where she acquired over 10 years of management experience in the Customer Service industry.  Tiara has a strong understanding of environmental logistics coupled with uncommon communication skills and has provided a high level of customer and employee satisfaction.  Tiara studied Graphic Design and CAD (Computer Aided Drafting) at University West Florida from 2001-2003.

Nikki Leland-Battiste
Nikki Leland-Battiste

QUALITY CONTROL SPECIALIST

Nikki provides support to the Collections Manager and overall guidance and stability to the collections department with a special emphasis on the Client Specialists and A-Team.

Nikki is cross trained in multiple departments within Armstrong & Associates. Nikki has a Never Quit Attitude and pushes her Team Members to share this view.  Nikki studied Business Administration at Southeast College of Technology in Mobile, Alabama.

Gwendolyn Guy
Gwendolyn Guy

LEGAL SUPERVISOR

Gwendolyn has a bachelor’s degree in business administration from Dallas Baptist University. Her focus is coaching and developing team members. She is inspired each day with new opportunities to grow and assist others. She employs a wealth of knowledge from previous management positions with Xerox, Hertz, and Check into Cash to assist her to work through problems daily to reach a suitable solution.

She is a member of Nazaree Full Gospel Church and her hobbies include reading, watching TCM movies, playing video games, and baking. She enjoys spending time with friends and family, especially her four-year-old great niece.