Collection Technology

Cloud-based learning tools

This software is used to track knowledge retention and identify areas for follow up training. 

Multi-step scrubbing process

All accounts entering our system are scrubbed against Armstrong and Associates custom address correction software, national change of address database, deceased listings, and bankruptcy filings.

Speech analytics software

This tool allows us to monitor all calls, incoming and outgoing, for risks to our strict compliance guidelines.  If risks are identified, compliance supervisors are alerted and can intervene immediately if needed. 

Custom Scoring Algorithm

We have developed proprietary algorithms and statistical models to determine the frequency and timing of communication attempts.  These algorithms are modified based on client requirements and state specific laws.

Printing & Mailing Solutions

Armstong’s mail production center sends 125,000 – 150,000 piece of mail per month. This, coupled with in-office computer programmers and IT analysts, allows us to offer robust, custom designed mailing solutions

Armstrong and Associates has been producing collection letters and statements for more than 100 years.

• All notices customized in-house

• 501(r) compliant statements

• Custom logos

• Special discount letters

• Address change and mail return reporting

• Rapid design and update cycle

• Selective inserting

Telephony

All calls are handled by a live, professional and courteous person, not a pre-recorded or computer generated voice.

Skills based routing

Call recording

Every inbound, outbound, and station-to-station call is recorded and saved.  Recorded calls can be provided upon client’s request.